Standards in this Framework
| Standard | Lessons |
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1.1.1
Demonstrate the proper use of safety devices |
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1.1.2
Research the environmental impact of production |
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1.1.3
Research local, state, and federal regulations related to material handling |
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1.1.4
Demonstrate secure disposal of technology materials |
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1.1.5
Describe Material Safety Data Sheets (MSDS) |
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1.1.6
Explain the relationship between organization and safety |
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1.1.7
Demonstrate an organized work environment |
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1.1.8
Demonstrate electrical safety (e.g., grounding, ESD (static), etc.) |
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1.1.9
Apply installation safety (e.g., lifting, overhead movements, etc.) |
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1.1.10
Analyze emergency procedures (building layout, fire escape plan, safety/emergency exits, fail open/close, alert systems) |
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1.2.1
Explain common tools used in computer repair |
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1.2.2
Demonstrate the use of common networking and repair tools |
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1.2.3
Select the proper tool for diagnostic and troubleshooting procedures |
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1.2.4
Compare and contrast fire suppression systems in IT environments |
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1.2.5
Describe the purpose of Heating, Ventilation, and Air Conditioning (HVAC) systems for IT systems |
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2.1.1
Analyze legal issues in technology |
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2.1.2
Evaluate intellectual property laws |
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2.1.3
Explain differences between licensing, copyright, and infringement |
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2.1.4
Explain the differences between restricted content, prohibited or illegal content |
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2.1.5
Examine state, federal, and international regulations related to technology (e.g.; legal holds, disposal methods, data retention, discoverability, data protection, etc.) |
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2.2.1
Analyze acceptable use policies |
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2.2.2
Explain the difference between technology policies, privacy standards, and best practices |
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2.2.3
Explain data and privacy encryption issues related to using technology |
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2.2.4
Evaluate appropriate consent policies to monitoring various stakeholders |
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2.2.5
Explain appropriate data classification |
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2.3.1
Communicate with customers to ensure understanding of customer requirements, scope, and concerns |
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2.3.2
Utilize appropriate documentation systems |
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2.3.3
Explain the purpose of business agreements (i.e., memos of understanding, service level agreement, statement of work, master services agreement) |
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3.1.1
Categorize system unit components (e.g., power supply connectors, motherboard characteristics, form factors, CPU features, memory module attributes, and expansion business types) |
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3.1.2
Use industry standard vocabulary to identify components |
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3.2.1
Select and install appropriate system unit components to meet customer specifications |
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3.2.2
Interpret BIOS/UEFI settings for basic hardware components |
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3.2.3
Configure the settings of basic hardware components |
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3.2.4
Troubleshoot basic hardware components and resolve issues |
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3.3.1
Categorize audio and video device components, connectors, and cables |
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3.3.2
Install appropriate sound and video cards to match specifications and end-user requirements |
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3.3.3
Configure display and video settings |
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3.3.4
Manage sound card and audio device settings |
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3.4.1
Identify external device components, connectors, and cables |
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3.4.2
Connect external devices using the appropriate connectors and cables |
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3.4.3
Manage device driver updates and roll back drivers |
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3.4.4
Enable or disable devices |
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3.4.5
Install drivers for external devices |
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3.4.6
Prepare devices for safe removal |
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3.4.7
Manipulate system utilities to configure storage and external devices |
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3.5.1
Install SOHO multifunction device / printers and configure appropriate settings |
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3.5.2
Compare and contrast differences between the various print technologies and the associated imaging process |
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3.5.3
Perform appropriate printer maintenance |
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4.1.1
Use industry standard vocabulary in relation to operating systems (OS) |
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4.1.2
Compare and contrast Microsoft Windows Operating Systems |
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4.1.3
Install and secure operating systems |
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4.1.4
Install and configure Windows networking |
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4.2.1
Explain various features and tools of operating systems |
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4.2.2
Apply appropriate command line tools |
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4.2.3
Select appropriate operating system features and tools based on customer requirements |
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4.2.4
Configure Windows Update Settings |
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4.2.5
Configure local users and groups for a Windows networking system |
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4.2.6
Configure User Access Control (UAC) |
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4.2.7
Use Windows Control Panel utilities |
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4.2.8
Perform common preventive maintenance procedures using the appropriate Windows OS tools |
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4.2.9
Troubleshoot common PC security issues using best practices |
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4.3.1
Explain key terms and acronyms used in diagnostic testing and troubleshooting |
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4.3.2
Identify common symptoms for a given discrepancy |
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4.3.3
Develop a solution for a given discrepancy |
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4.3.4
Document the solution |
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4.4.1
Identify common features and functionality of the Mac OS and Linux operating systems |
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4.4.2
Set up and use client-side virtualization |
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4.4.3
Identify basic cloud concepts |
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4.4.4
Summarize the properties and purpose of services provided by networked hosts |
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4.4.5
Identify basic features of mobile operating systems |
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4.4.6
Install and configure basic mobile device network connectivity and email |
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4.4.7
Summarize methods and data related to mobile device synchronization |
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4.4.8
Compare and contrast methods to secure mobile devices |
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4.4.9
Explain the characteristics of various types of other mobile devices |
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4.4.10
Compare and contrast accessories, features, and ports of mobile and IoT devices |
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4.4.11
Troubleshoot common mobile OS and tablet software/hardware issues |
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4.5.1
Compare and contrast laptops, tablets, and computer form factors |
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4.5.2
Explain current trends in laptops and tablet applications |
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4.5.3
Compare laptop and tablet operating systems |
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4.5.4
Explain the function of components within the display of a laptop and tablet |
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4.5.5
Compare and contrast accessories, features, and ports of laptops and tablets |
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5.1.1
Describe the OSI model and relate to hardware in a network |
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5.1.2
Implement the appropriate industry policy and procedures |
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5.1.3
Compare and contrast the ports and protocols (HTTP, NetBIOS, SMTP, TCP, UDP, etc.) |
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5.1.4
Configure and apply appropriate ports and protocols (FTP, SSH, Telnet, DHCP, TFTP, etc.) |
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5.1.5
Utilize appropriate wired connections |
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5.1.6
Utilize appropriate wireless connections |
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5.2.1
Describe encapsulation/de-encapsulation |
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5.2.2
Explain modulation techniques |
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5.2.3
Apply numbering systems (e.g., binary, octal, hexadecimal) |
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5.2.4
Demonstrate addressing and subnetting techniques |
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5.2.5
Compare broadband/baseband |
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5.2.6
Compare and contrast bit rates vs. baud rates |
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5.2.7
Describe CDMA |
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5.2.8
Explain the difference between CSMA/CD-CSMA/CA |
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5.2.9
Describe wavelength |
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5.2.10
Apply TCP/IP suite (TCP, UDP, ICMP) |
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5.3.1
Compare Main (MDF) and intermediate distribution frame (IDF) |
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5.3.2
Implement a cable management solution |
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5.3.3
Analyze and create a power management plan (i.e., power converters, circuits, UPS {Power redundancy}, inverters, load capacity, etc.) |
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5.3.4
Determine proper airflow for optimal performance |
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5.3.5
Utilize correct rack systems for location and operation |
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5.3.6
Employ consistent labeling methodologies (port, system, circuit, patch panel) |
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5.3.7
Develop a plan to monitor rack security and environmental conditions |
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6.3.3
Troubleshoot and resolve common wireless issues |
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6.3.4
Troubleshoot and resolve common copper and fiber cable issues |
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6.3.5
Troubleshoot and resolve common network issues |
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6.3.6
Troubleshoot and resolve common security issues |
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6.3.7
Troubleshoot and resolve common WAN issues |
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