Standards in this Framework
| Standard | Lessons |
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1.1.1
Demonstrate a positive work ethic by coming to work every day on time, a willingness to take direction, and motivation to accomplish the task at hand |
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1.1.2
Demonstrate integrity by abiding by workplace policies and laws and demonstrating honesty and reliability |
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1.1.3
Demonstrate teamwork skills by contributing to the success of the team, assisting others, and requesting help when needed |
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1.1.4
Demonstrate positive self-representation skills by dressing appropriately and using language and manners suitable for the workplace |
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1.1.5
Demonstrate diversity awareness by working well with all customers and coworkers |
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1.1.6
Demonstrate conflict-resolution skills by negotiating diplomatic solutions to interpersonal and workplace issues |
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1.1.7
Demonstrate creativity and resourcefulness by contributing new ideas and working with initiative |
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1.2.1
Demonstrate effective speaking and listening skills by communicating effectively with customers and employees and following directions |
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1.2.2
Demonstrate effective reading and writing skills by reading and interpreting workplace documents and writing clearly |
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1.2.3
Demonstrate critical-thinking and problem-solving skills by analyzing and resolving problems that arise in completing assigned tasks |
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1.2.4
Demonstrate healthy behaviors and safety skills by following safety guidelines and managing personal health |
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1.2.5
Demonstrate understanding of workplace organizations, systems, and climates by identifying “big picture” issues and fulfilling the mission of the workplace |
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1.2.6
Demonstrate lifelong-learning skills by continually acquiring new industry-related information and improving professional skills |
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1.2.7
Demonstrate job acquisition and advancement skills by preparing to apply for a job and seeking promotion |
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1.2.8
Demonstrate time, task, and resource management skills by organizing and implementing a productive plan of work |
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1.2.9
Demonstrate mathematics skills by using mathematical reasoning to accomplish tasks |
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1.2.10
Demonstrate customer service skills by identifying and addressing the needs of all customers and providing helpful, courteous, and knowledgeable service |
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1.3.1
Demonstrate proficiency with job-specific technologies by selecting and safely using technological resources to accomplish work responsibilities in a productive manner |
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1.3.2
Demonstrate proficiency with information technology by using computers, file management techniques, and software/programs effectively |
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1.3.3
Demonstrate proper Internet use and security by using the Internet appropriately for work |
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1.3.4
Demonstrate proficiency with telecommunications by selecting and using appropriate devices, services, and applications |
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